Welch LLP simplifies space utilization with actionable data from Logitech

The hybrid hurdle: Space and tech challenges

Welch LLP faced two major challenges: adapting to hybrid work and managing a reconfiguration in office space—moving from five floors to one-and-a-half floors.

“We realized that we were using our space a lot differently than we had before. There were still a lot of people working from home, and the challenge was making effective use of the space that we had,” explains Graham Conte, Director of IT.

To accommodate this new reality, Welch adopted a flex desk model where roughly two-thirds of desks were bookable for employee use as opposed to being assigned to specific employees. However, the previous systems Welch originally used created inefficiencies and  lacked useful insights. Utilization data was inconsistent, as employees needed to manually check into their reservations. 

The Welch team to further compound the problem, Welch’s IT team found themselves frequently troubleshooting technology issues at workstations.

Welch needed a solution that could provide real-time visibility into workplace utilization, improve desk management, and reduce the IT workload—all while improving employee experience.

Tech that works: Building a flexible future

After researching options, Conte discovered Logi Dock Flex and the Logitech Sync portal, seeing an opportunity to address Welch’s challenges head on. The firm conducted a three-month test pilot with three Logi Dock Flex systems. After a successful pilot, Welch installed Logi Dock Flex across roughly 200 flex desks. This not only empowered employees to book desks and check in automatically just by plugging in, but it gave IT centralized management through Logitech Sync software.

“Sync gives us the ability to manage devices, troubleshoot remotely, and log into systems as if we were standing right in front of them,” says Conte. “It has the pretty graphs and visuals you’d expect, but it also has the nitty-gritty data we need to truly understand our space utilization.”

In addition to desk systems, Welch upgraded its meeting environments with Logitech Rally Bar video conferencing cameras, Tap Schedulers, and other video conference technology, ensuring consistent user experiences.

“Now, employees just walk into a meeting room, push a button, and the system starts up. The technology fades into the background, letting them focus on their work,” Conte says.

The firm also uses Logitech Select services, ensuring fast, reliable replacements for any damaged equipment.

“We can't have equipment down for a long period of time, especially with desks…people need the workstations online, and with Select, having such a quick turnaround limits our worries there We know that Logitech always has our back, and we're able to get a quick replacement when we need it,” says Nick Earle, Help Desk Team Lead

Big wins: Efficiency, savings, and employee happiness

Welch LLP’s Logitech implementation delivers:

• Accurate, Actionable Data: Sync provides Welch with the ability to make real-time decisions supported by reliable data. “We’re now planning for the future in ways we couldn’t before. Sync data helps us decide if we need more space or if we can repurpose underutilized areas. We’re even exploring ideas like turning off lights in unused sections to save energy,” Conte notes.

• 90% Reduction in Time Spent on Desk Management: Eliminating manual processes for tracking desk usage has reduced the time spent on desk management. “Through the new docking system, I’ve reduced the time spent on this hoteling system by 90%. What used to take me 20 hours a week is now less than two,” says Kuilder.

• 40%-50% Reduction in Workspace-Related IT Tickets: Simplified, reliable technologies have reduced employee IT complaints and empowers the IT team to focus on strategic initiatives. “The fact that the Logitech system is able to reduce our ticket volumes really lets us focus on the more important, more interesting, and innovative work that we can do that will help our clients and help our employees to work better,” Earle says

• Cost Savings With Headcount Growth: Increased efficiency has allowed Welch to increase headcount without expanding its real estate footprint, resulting in significant cost savings. “We've increased our headcount, but we don't need to increase our space,” Kuilder says. “So for us, that's a win. It's a revenue generating tool, really"".

• Unified, Seamless Experience Across Devices and Locations: Logitech has helped Welch deliver a consistent and seamless employee experience, whether in the office or working remotely. “The best way to describe it is that the technology should disappear,” Conte says. “On your desk, it does. You plug in, you don't have to worry about checking into a reservation for your desk.”

Making the complex simple

By implementing Logitech solutions across its office, Welch LLP simplified desk management, gained actionable insights, and created a workspace employees love. The collaboration between IT, facilities, and Logitech tools allows Welch to align its space management strategy with its growth goals while staying true to its vision, “We make the complex simple.”

“The decisions we make now are based on real data, not assumptions,” says Conte. "We’ve eliminated the guesswork of using technology so that our people can focus on what they do best—serving clients with precision and excellence.”